How do I reach customer service?
Email: jasony@matoen.com Response Time: Within 24 hours (weekdays).
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My order status hasn’t updated. Why?
Delivery carriers sometimes delay status syncs. If it’s stuck beyond 48 hours, contact us with your order number.
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I forgot my password. What should I do?
Click “Lost your password?” on the login page. A reset link will be sent to your email.
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Where does Matoen ship?
We ship globally! Delivery times/costs vary by location. Check your country during checkout.
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Is my payment information secure?
Absolutely. We use SSL encryption and WooCommerce’s PCI-compliant tools. We never store your full card details.
