After-sales service

After-sales service policy

1. This policy applies to all models of bone conduction earphones of the JUVOX brand (hereinafter referred to as "products").
2. This policy aims to provide consumers with comprehensive, convenient and efficient after-sales services and protect the legitimate rights and interests of consumers.
3. The JUVOX brand will provide consumers with after-sales services in strict accordance with relevant national laws and regulations and the provisions of this policy.

Warranty Policy

Warranty period

The product is covered by a one-year limited warranty from the date of purchase.

Warranty coverage

The warranty covers any failure of the product's performance due to defects in materials or workmanship.

The following situations are not covered by the warranty:

Man-made damage, including but not limited to falling, squeezing, immersion, etc.;

Wear and consumption caused by normal use;

The product serial number is altered or unrecognizable;

Unauthorized disassembly, repair or modification;

Damage caused by force majeure;

Damage caused by failure to use and maintain in accordance with the product manual.

After-sales service content

Repair Service

During the warranty period, if the product has performance failures, consumers can go to the JUVOX brand authorized service center or contact the official customer service to apply for repair services with valid purchase receipt and warranty card.

Return and Exchange Service

7 days no reason return:Within 7 days from the date of purchase, if the product has not been used and the packaging is intact, consumers can apply for a free return with a valid purchase receipt.

15-day exchange:If the product has performance failure within 15 days from the date of purchase, consumers can apply for replacement with valid purchase receipt and warranty card.

Technical Support

The JUVOX brand provides 24/7 online technical support services. Consumers can consult product usage issues through the official website, WeChat public account, customer service phone and other channels.

After-sales service process

Application Service

Consumers can apply for after-sales service in the following ways:

Apply online

Apply by phone

Dial the JUVOX brand customer service hotline and contact the customer service staff to apply for Apply online after-sales service.

Offline Application

Go to a JUVOX brand authorized service center to apply for after-sales service.

Service Acceptance

After receiving the consumer's after-sales service application, the JUVOX brand will contact the consumer within 24 hours to confirm the service needs and arrange follow-up processing.

Service Implementation

The JUVOX brand will arrange repairs, returns or exchanges or provide technical support based on the type of service requested by the consumer.

Service completed

After the service is completed, the JUVOX brand will return the consumer to confirm service satisfaction.

Other

This policy is interpreted by the JUVOX brand.

This policy shall be effective from the date of publication.

JUVOX reserves the right to modify this policy, and the modified policy will be published on the official website.

Contact Details

JUVOX official website: www.matoen.com
JUVOX WeChat public account: matoen
JUVOX customer service hotline: 13437410111
JUVOX authorized service center address: Huayi Technology Building, Building 11, No. 3, Ping'an Avenue, Pinghu Community, Longgang District, Shenzhen, Guangdong

The JUVOX brand is committed to providing you with quality products and services. Thank you for your support and trust!

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WY18（Z18）

M95

A16 Plus

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